Help & Support

Find quick answers to the most common questions about buying spare parts on Makkenha. If you need more help, contact us at [[SUPPORT_PHONE]] or [[SUPPORT_EMAIL]].

Ordering & Payment

How does "pay-after-confirmation" work?
When you place an order, you are not charged straight away. Our team first verifies that the part fits your vehicle and confirms it is in stock with the supplier. Only then are you asked to pay. This protects you from paying for a part that does not fit or is unavailable.

When and how do I pay?
After we confirm your order, you will receive a secure payment link or prompt. Payments are processed by trusted providers (Tap and Stripe). Once payment is received, we prepare your order for delivery.

Can my order be declined after I place it?
Yes. If the part turns out to be unavailable, incompatible, or mispriced, we may decline the order before payment and will explain why and suggest alternatives where possible.

Compatibility & VIN

What do "exact" and "likely" fitment mean?
"Exact" means the part is confirmed to match your specific vehicle. "Likely" means it is very probably compatible based on your make, model, and year, but we confirm the remaining details with you before you pay.

Why should I provide my VIN?
Your VIN is unique to your car and lets us decode its exact specification. Providing it helps us match parts precisely and often upgrades a "likely" fit to an "exact" fit.

Delivery

Where and how fast do you deliver?
We deliver across the Kingdom of Saudi Arabia. Delivery begins only after your confirmed order is paid, and estimated times and any fees are shown before you pay. You will receive status updates by SMS, in-app notification, or WhatsApp.

Returns & Warranty

What if the part is wrong, damaged, or does not fit?
Contact us and we will make it right through exchange or a refund, in line with our Return, Exchange & Refund Policy. If we made the error, you pay nothing extra.

Are parts covered by warranty?
Yes. Parts are covered against manufacturing and material defects for [[WARRANTY_PERIOD]] from delivery, unless a different manufacturer's warranty applies. See our Warranty Policy for details.

Account & Privacy

How is my personal and vehicle data handled?
We collect only what we need to verify fit, fulfil your order, and arrange delivery, and we handle it in line with our Privacy Policy and Saudi PDPL requirements. We never sell your data.

Still Need Help?

Our team is available [[SUPPORT_HOURS]]. Call or WhatsApp us at [[SUPPORT_PHONE]], or email [[SUPPORT_EMAIL]] — please have your order reference ready.