Shipping & Delivery Policy

This policy explains how Makkenha delivers spare parts after your order is confirmed and paid. Because Makkenha operates on a pay-after-confirmation model, delivery is arranged only after we verify compatibility, confirm supplier stock, and receive your payment.

1. Order Confirmation Before Shipping

When you place an order, our team first verifies that the part fits your vehicle and confirms it is in stock with the supplier. You are then asked to pay. Preparation and shipping begin only after your payment for the confirmed order is received.

2. Delivery Coverage

We deliver across the Kingdom of Saudi Arabia. Delivery times and any fees may vary by city, part size, and supplier location, and are shown to you before you pay.

3. Processing & Delivery Times

Once payment is confirmed, orders are typically prepared and handed to our delivery partners within [[PROCESSING_TIME]]. Estimated delivery is usually [[DELIVERY_ESTIMATE]] depending on your location. These are estimates, not guarantees; larger or special-order parts may take longer.

4. Delivery Fees

Any delivery fee is calculated based on your location and order, and is displayed at checkout before payment so there are no surprises.

5. Tracking Your Order

You will receive updates on your order status by SMS, in-app notification, or WhatsApp. If a tracking reference is available from the delivery company, we will share it with you.

6. Receiving Your Order

Please ensure someone is available at the delivery address to receive the part and that your contact number is correct. We recommend inspecting the item on delivery. If the wrong or a damaged part is delivered, see our Return, Exchange & Refund Policy.

7. Delays

Occasionally, delivery may be delayed due to stock, supplier, courier, or circumstances beyond our control. If a significant delay affects your order, we will contact you and, where appropriate, offer options including cancellation and refund.

8. Contact

For any delivery question, contact us at [[SUPPORT_PHONE]] or [[SUPPORT_EMAIL]] during [[SUPPORT_HOURS]].