Return, Exchange & Refund Policy

We want you to receive the correct, compatible part in good condition. This policy explains when and how you can return or exchange a part and how refunds are handled. It should be read together with our Warranty Policy and Compatibility Verification Policy.

1. Return Window

You may request a return or exchange within [[RETURN_WINDOW_DAYS]] days of receiving your order, provided the part meets the conditions below.

2. Conditions for Return

The part is unused, uninstalled, and in its original condition and packaging.
All accessories, labels, and any tamper seals are intact.
You can provide the order reference or proof of purchase.

For safety and quality reasons, certain items may not be returnable once installed or if their seal is broken — for example electrical parts, fluids, or special-order items — except where they are defective or incorrectly supplied.

3. Wrong or Defective Parts

If we deliver a part that is incorrect, damaged, or defective, we will arrange a replacement or a full refund at no extra cost to you, including any return collection. Please contact us as soon as you notice the issue and, where possible, share photos.

4. Compatibility & "Likely" Fitments

Because we verify compatibility before payment, mismatches should be rare. If a part confirmed as compatible does not fit your vehicle, contact us — we will make it right through exchange or refund. Where you asked us to proceed on a "likely" fit and it does not fit, we will still work with you to resolve it fairly.

5. How to Request a Return

Contact us at [[SUPPORT_PHONE]] or [[SUPPORT_EMAIL]] with your order reference and reason. Our team will confirm whether the item qualifies and guide you through collection or drop-off.

6. Refunds

Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within [[REFUND_PROCESSING_DAYS]] days, though the time to appear in your account depends on your bank or payment provider (Tap or Stripe).

7. Non-Refundable Charges

Where a return is due to our error or a defective part, you pay nothing extra. For change-of-mind returns, any original delivery or return-collection fees may be deducted, in line with applicable consumer-protection rules.

8. Your Statutory Rights

This policy is in addition to, and does not limit, your rights under the consumer-protection laws of the Kingdom of Saudi Arabia.